Dear all, I have just got to get this off my chest. My son played for a footie team for 3 years, during that time I helped fundraise, my husband sponsored kit and I was parent rep, hobbling around on crutches!!! The team had a few probs, it wasnt the same and my son left. However, we had booked and paid to go on a team tour. I was told the money was non refundable. I accepted this although I was annoyed as I knew someone else had taken my sons place and they would have paid.

I thought two people were my friends, but as soon as we left they dropped me like a stone, which showed their true colours I thought. I recently heard that everyone else had recieved their money back as the tour had to be can celled. So rather than call and get into an argument, I thought I would politely email and ask for my money back.

I was refused although offered an overpayment I had made back, she then asked for my name and address!!!! How petty. So I emailed back to remind her of my name and address, ( her son has slept overnight at our house etc etc) . I have now recieved a reply about my 'spiteful, sarcastic comments and personal threats' ???????????????????????????????????????????????????????????

What have I missed?

I am so upset, it has left me feeling physically ill. I am shaky and feel sick. I hope I have explained it well enough so you can understand. I am gutted. I haven't done any of those things.

What do you think?

Deb x

Hi Debbie

First of all I can well understand how gutted you are because of the thoughtlessness of the actions by this woman.

I know we're not all the same, but if I were in your shoes, I would e-mail back and politely say you had no intention of being sarcastic and have made no personal threats. However, as you know other people have had their payments refunded, you are entitled to the same treatment. Give them 7 days in which to return the money and tell them you will refer the matter to your solicitor if payment isn't forthcoming.

I know this is drastic, but the threat of a Solicitors letter very often has the desired effect.

It's amazing how bitchy and stupid some peple can be and I'm sure all this has hurt you very much.

Take care, Debbie.

Much love
Jeanxxxxx

Thank you ladies, for your responses. I am still upset over it all, I know it is silly, but I so hate unpleasantness of this sort. I feel so shocked and disappointed. I am tempted to put it in the hands of the solicitors. I have copies of all emails so can prove I have made no personal attacks etc of any sort. Such a shame, to let such a silly thing cause so much upset. Shame for her, thast she has nothing else in her life to occupy herself. The football is all she lives for, and you have to feel sorry.

I appreciate your advice, thank you !!!

Deb x

Debbie, you are not being silly at all - you are hurt and upset, and have done nothing wrong. Jean is right - the mention of a solicitor`s letter often works wonders.

Hope you get things sorted to your satisfaction,

Kathleen x

Hi Debbie, seems to me she's jealous, you have moved on and she cannot as she has no other interest. Probably upset about the kit too. I fully agree with Jean, write the Email, at the moment you can't lose anything.

John